Symmetry Law is a UK based solicitor’s firm authorised and regulated by the Solicitors Regulation Authority (“SRA”).

Symmetry Law is the trading style of Symmetry Law Limited, a company limited by shares registered in England and Wales with company number 7156594.

The firm’s SRA number is 535083.

Please note that Symmetry Law does not accept postal, courier or other deliveries without prior written agreement which may be sought via email.

Our Head Office correspondence address is: Symmetry Law, PO Box 865, LANCASTER, LA1 9HB, UK.

Our registered office address is: Symmetry Law, PO Box B30, 35 Westgate, HUDDERSFIELD, HD1 1PA, UK.

Our Midlands office address is: Symmetry Law, PO Box 16794, BIRMINGHAM, B31 9EQ, UK.

The Director of Symmetry Law is Paul Bratt, a Solicitor in England and Wales.

Our practitioners include both Solicitors and non Solicitors. Our Engagement Letter will set out the status of each person on a case by case basis.

Copies of our Equality & Diversity Policy, our Complaints Handling Procedure and other policies and procedures may be requested by writing to The Practice Manager at the correspondence address set out above.

COMPLAINTS PROCESS

We are authorised to act as solicitors and regulated by the Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN ("SRA").

This means that we are governed by a Code of Conduct and other professional rules, which you can access on the SRA’s website (www.sra.org.uk) or by calling 0370 606 2555.

We maintain professional indemnity insurance cover in accordance with the Solicitors' Indemnity Insurance Rules of the Solicitors' Regulation Authority. Details of such cover including contact details of the insurer and the territorial coverage of the policy are available upon written request to Paul Bratt, Director, at our office address.

Our complaints procedure

If you have a complaint, please contact paul.bratt@symmetrylaw.co.uk with the details.

What will happen next?

1. We will send you a letter or email acknowledging receipt of your complaint within 5 days of us receiving the complaint, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our Director, Paul Bratt, who will review your matter file and speak to the member of staff who acted for you.
3. Paul Bratt will then contact you to discuss and hopefully resolve your complaint, within 14 days of sending you the acknowledgement letter.
4. Within 3 days of the discussion, Paul Bratt will write to you to confirm what took place and any solutions he has agreed with you.
5. If you do not want a meeting, a discussion, or if it is not possible, Paul Bratt will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Paul Bratt to review the decision.
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
   
   If we have to change any of the timescales above, we will let you know and explain why.
8. If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 606,Wolverhampton, WV1 9WJ about your complaint, or use Alternative Dispute Resolution “ADR”. Any complaint to the Legal Ombudsman about our service must usually be made within six months of the end of the work we did for you or of you finding out there was a problem. If your complaint is about our conduct, you should contact the Legal Ombudsman within six months of the conduct taking place. For further information, you should contact the Legal Ombudsman on 0300 555 0333 or via email enquiries@legalombudsman.org.uk.
   
   ADR is a form of mediation similar, but separate to, the Legal Ombudsman. Companies exist who may be competent to mediate in some disputes but you’d need to obtain our express prior permission to use such a company. This doesn’t apply to contacting the Legal Ombudsman, which you can do at any time. You can find out more about ADR online.